Refund & Return Policy
At Fancy Market, customer satisfaction is our top priority. This Refund & Return Policy explains the conditions, timelines, and process for returns, replacements, cancellations, and refunds on our platform.
1. Eligibility for Returns
Customers may request a return if the delivered product meets one of the following conditions:
- Product arrived damaged or defective
- Wrong product was delivered
- Product is missing parts or accessories
- Product significantly differs from its description
- Size or fit issues (eligible categories only)
2. Return Request Timeline
Customers must initiate a return request within the allowed return window after delivery.
| Category | Return Window |
|---|---|
| Fashion & Clothing | 7 Days |
| Electronics | 3 Days |
| Accessories | 5 Days |
| Beauty & Personal Care | Non-Returnable |
| Customized Products | Non-Returnable |
3. Non-Returnable Products
Certain product categories cannot be returned due to hygiene, legal, or customization reasons.
- Used or damaged products caused by customer misuse
- Innerwear and personal hygiene products
- Customized or personalized items
- Digital products or downloadable items
- Gift cards and promotional items
4. Refund Process
Once the returned product is received and inspected, refunds will be processed to the original payment method.
- Refund approval depends on quality inspection
- Refunds may take 5–10 business days
- Shipping fees may not be refundable
- COD refunds are processed via bank transfer or wallet
5. Replacement Policy
Eligible products may qualify for replacement instead of refund depending on stock availability.
- Replacement requests are subject to verification
- Only one replacement per order may be allowed
- Replacement delivery timelines may vary by location
6. Order Cancellation
Customers may cancel orders before they are shipped.
- Orders already shipped cannot be canceled directly
- Refunds for prepaid canceled orders are processed automatically
- Suspicious or fraudulent orders may be canceled by Fancy Market
7. Return Pickup Process
Where available, our logistics partners will arrange pickup from the customer’s address.
- Ensure the product is securely packed
- Pickup availability depends on serviceable locations
- Customers may need to self-ship in certain cases
8. Fraud Prevention & Verification
To protect buyers and sellers, all return and refund requests undergo verification and quality checks.
- Repeated fraudulent claims may lead to account suspension
- Returned products may be video-verified during inspection
- Fake return attempts are strictly prohibited
9. Vendor Responsibility
Vendors selling on Fancy Market are responsible for maintaining product quality, accurate listings, and timely support for return-related concerns.
10. Contact Support
For refund or return assistance, contact our support team through official channels.
- Email: support@fancymarket.in
- Website: www.fancymarket.in
- Support Hours: Monday to Saturday • 10 AM – 7 PM